Frequently Asked Questions
Everything you need to know about your Thermomix experience.
What shipping methods are available and how long does delivery take?
We offer standard and expedited shipping via premium couriers. Standard delivery typically takes 3–5 business days, while expedited shipping arrives within 1–2 business days depending on your location.
What is the return policy for Thermomix appliances?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied, you can return your device in its original packaging for a full refund, minus shipping costs.
Does my Thermomix come with a warranty?
Yes, every new Thermomix includes a 2-year limited warranty for household use, covering any manufacturing defects or hardware malfunctions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through our partner providers to make your purchase easier.
How do I access Cookidoo recipes on my device?
You can sync your Cookidoo account directly to your Thermomix via Wi-Fi. Every new purchase comes with a complimentary 6-month trial subscription to our digital recipe library.
Are the accessories dishwasher safe?
Yes, all standard Thermomix components and accessories, including the mixing bowl, lid, and Varoma, are designed to be dishwasher safe for easy cleanup.