Returns & Exchanges

We want you to be completely satisfied with your Thermomix experience, which is why we offer a 30-day return period for all appliances and accessories in their original packaging. If your culinary journey isn't off to a perfect start, our dedicated support team is here to assist with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our Customer Care team via phone or email within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

• 2.
  Pack with Care

  Securely place your Thermomix and all included accessories back into the original double-walled shipping box to ensure the delicate internal sensors are protected during transit.

• 3.
  Ship the Package

  Affix the provided prepaid label to the exterior of the box and drop it off at any authorized shipping center, ensuring you retain a copy of the tracking receipt for your records.

• 4.
  Inspection and Refund

  Once our technicians verify the unit's condition at our service center, we will process your full refund to the original payment method within 7 to 10 business days.